Set Esterbrook Estie Bestie Fountain Pen, SET-BESTIE

Yes, we are an Official Esterbrook Authorised dealer, as we are for every brand we carry.

Your order arrives brand new in its original packaging, with all official Esterbrook documentation, along with a stamped official warranty.

Please note that the warranty does not cover damage caused by use, and for watches, it does not cover straps, bracelets, or watch batteries

Product availability is shown on each item’s page, just above the “Add to Cart” button.

Here’s what each status means:

"In stock, ships within 24 hours” or “Only X units in stock” means that the product is available in our warehouse and can be dispatched the next business day after placing your order.

“In stock, ships within X days” indicates that the product is in our additional warehouse, and we need a few days for quality control before dispatching it.

“Check delivery date” shows that the product is available, but we need to confirm the exact delivery date with the brand. Once your order is placed, we will contact the manufacturer to provide an estimated delivery time.

Our customer service team is always here to help with any questions. Please contact us by clicking here.

Yes. We offer Fast Express Shipping across the UK with DHL Express:

• FREE Express Shipping on orders over £400

• £9.90 Express Shipping on orders between £150–£399.99

• £19.90 Express Shipping on orders under £150

All orders are shipped using a fully tracked express service, allowing you to monitor your delivery at every stage. A signature will be required upon delivery.

There are no additional charges or hidden fees — the price you pay at checkout is the final price delivered to your address.

Delivery across the UK typically takes 1–2 business days with DHL Express.

No, there are no additional shipping or customs fees — the price you pay at checkout is the final price for delivery to your address.

All orders come with a tracking number, allowing you to monitor your delivery at any time.

We accept all major credit and debit cards, Apple Pay, Google Pay, PayPal, and bank wire transfer.

• Credit and debit cards — Visa, Mastercard, American Express
• Apple Pay and Google Pay — one-tap checkout, nothing to type
• PayPal — with PayPal Buyer Protection on every purchase
• Bank wire transfer — often the preference on higher-value orders

Every transaction is fully encrypted, and we never store your card details.

Financing. Choose PayPal at checkout and you may be offered the option to split your purchase into payments or finance it over time, including interest-free plans on qualifying orders. You'll see exactly what's available for your order before you confirm — plans, terms, and eligibility are set by PayPal and subject to their approval, with no obligation to take it.

Paying by wire, or buying more than one piece? [Contact our team →] and we'll take care of you personally.

You can return your product within 30 days of receiving it.

Refund Options: You can choose between a gift card, which is issued almost immediately after we receive the returned item, or a refund to your original payment method, which may take 5 to 10 business days to appear in your account, depending on the original payment method.

To qualify for a full refund, the product must:

• Be in perfect and unused condition.
• Show no visible signs of use.
• Include the original packaging.
• Have all official documents and accessories.

Our customer service team is always here to help with any questions.

Please contact us by clicking here.