Cher David,
Merci beaucoup de nous avoir choisis et d'avoir pris le temps de nous laisser une si belle critique. Nous espérons que vous appréciez beaucoup votre beau stylo. Nous restons à votre disposition. Meilleures salutations !
M
M. R. (Zaragoza, Spain)
Un gran producto y un fenomenal servicio!!
El envío llegó con gran rapidez y en buenas condiciones. La pluma es magnífica y responde a lo que se publicitaba. Muy recomendable tanto Sailor como Iguana Sell como vendedor.
J
Joaquin (Málaga, Spain)
Pluma Sailor
Muy buena la pluma. Y muy buena su atención. Muchas gracias.
B
Bernard H. (Brussels, Belgium)
Sailor Sapporo MF
Le plaisir d’écrire avec une plume fine tout en douceur. Un vrai plaisir que les plumes de cette manufacture Sailor
B
Benjamin (Paris, France)
Service client parfait
Bonjour,
Le service client est parfait. J'ai été contacté par Kamelia qui m'a proposé une autre plume car celle que je souhaitais n'était plus en stock. J'ai suivi ses conseils et celle-ci est parfaitement conforme à mes attentes (les plumes japonaises sont plus fines que les plumes européennes). J'ai été livré en 48h.
Je recommande.
G
Guillermo P. (Torrelodones, Spain)
Estilográfica Sailor Professional Gear Slim Silver, Metallic Blue, Rodio
This is a beautiful, highly anticipated pen and I was very pleasantly surprised to see it arrive so quickly when many other shops had sold out. Excellent packaging and service.
I thought I would have to wait several weeks for this pen, as they didn’t have it in stock. In fact, it arrived much earlier than I expected.
A perfect transaction…. Thank you!
I have always enjoyed writing letters to special friends. Now I enjoy it even more. Everyone should know the great feeling one gets when using such a pen.
Given as a gift.
This pen ticks all the boxes, it looks stylish and different, feels lovely in the hand & has a great smooth writing action👍
My partner was delighted with the pen & said that writing with it is so smooth that it doesn’t feel like any of her other fountain pens, she is very impressed.
Very happy with my Estie, it’s such a comfortable pen for longer writing sessions. I can recommend Iguana as they have been amazing when I raised questions about my order.
A fabulous pen that feels great when using, lovely quality at a very reasonable price. The nib writes beautifully and the refill mechanism is simple and works exactly as expected. Highly recommended. As always Iguana were spot on with delivery and customer service
The watch makes me happy looking at it. The dial colour changes as you look at it, while quite tall it's comfortable, it's the only watch people have asked to see when it's on my wrist.
Yes, we are an Official Sailor Authorised dealer (as well as for all our brands).
Your order will include your brand new Sailor in its original packaging, complete with all official Sailor documentation and paperwork, along with a stamped Sailor official warranty.
Please note that the warranty does not cover damage caused by use, and for watches, it does not cover straps, bracelets, or watch batteries
You can return your product within 30 days of receiving it.
Refund Options: You can choose between a gift card, which is issued almost immediately after we receive the returned item, or a refund to your original payment method, which may take 5 to 10 business days to appear in your account, depending on the original payment method.
To qualify for a full refund, the product must:
Be in perfect and unused condition.
Show no visible signs of use.
Include the original packaging.
Have all official documents and accessories.
Our customer service team is always here to help with any questions.
Yes, we offer free express shipping with DHL Express for all orders over £150 within the UK.
All orders come with a tracking number, allowing you to monitor your delivery at any time.
There are no additional costs or fees.
The price you pay at checkout is the final price of the item delivered to your address, with 24-hour delivery within the UK.
No, there are no additional shipping or customs fees — the price you pay at checkout is the final price for delivery to your address.
All orders come with a tracking number, allowing you to monitor your delivery at any time.
Product availability is shown on each item’s page, just above the “Add to Cart” button.
Here’s what each status means:
"In stock, ships within 24 hours” or “Only X units in stock” means that the product is available in our warehouse and can be dispatched the next business day after placing your order.
“In stock, ships within X days” indicates that the product is in our additional warehouse, and we need a few days for quality control before dispatching it.
“Check delivery date” shows that the product is available, but we need to confirm the exact delivery date with the brand. Once your order is placed, we will contact the manufacturer to provide an estimated delivery time.
Our customer service team is always here to help with any questions. Please contact us by clicking here.
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