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RETURNS & CANCELATIONS FAQ

 

 

- HOW DO I RETURN MY PRODUCT?

In order to return your purchase, just follow these steps:

  1. Fill out this form or just write as an email at info@iguanasell.com . You will receive in your email a pre-paid shipping label to send the product(s) back to us.
  2. Wrap your product and warranty un a bubble wrap envelope or little box (you can use the one that came in the first shipment). Print the shipping label you have received by email and place it on the package.
  3. Drop your package off at an UPS Shipping Center or schedule a pick up at home or at the office:

- HOW DO I CANCEL MY ORDER?

If the order hasn't been shipped yet, please contact us and provide us your order number. We will cancel the order and give you a 100% refund.

- HOW MANY DAYS DO I HAVE FOR A RETURN?

You can return your order within 30 days of the reception.

- WILL I BE CHARGED FOR THE RETURN?

Iguana Sell customers from UK enjoy free returns if its shipping was free.

The returns for customers from UKare free of charges except for the cases described below:

  • If you have paid shipping cost while placing your order, the return cost for UK customers is £17,40.
  • If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for USA customers is £17,40.
  • If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as a consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.

Are you making your purchase from another of our stores? Click on the store and see the conditions of free returns:

iguanasell.es

  • Enjoy free returns for orders over €150. For orders below that amounts, €19.90 will be charged.
  • If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for ES customers is €19.90.
  • If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as a consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.

iguanasell.fr

  • Enjoy free returns for orders over €150. For orders below that amounts, €19.90 will be charged.
  • If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for FR customers is €19.90.
  • If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as a consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.

iguanasell.de

  • Enjoy free returns for orders over €150. For orders below that amounts, €19.90 will be charged.
  • If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for DE customers is €19.90.
  • If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as a consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.

iguanasell.com

  • Enjoy free returns for orders over $150. For orders below that amounts, $25 will be charged.
  • If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for AU customers is $25.
  • If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as a consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.

iguanasell.com.au

  • Enjoy free returns for orders over $350 AUD. For orders below that amounts, $39 AUD will be charged.
  • If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for AU customers is $39 AUD.
  • If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as a consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.

- I WOULD LIKE TO RETURN A GIFT THAT WAS SENT TO ME. HOW DO I DO THAT?

Please contact us and we will arrange the return.

- CAN I EXCHANGE MY ORDER INSTEAD OF RETURNING IT?

Of course you can. These are the conditions to consider:

  • If the new product is cheaper we will refund you the difference.
  • If the new product is more expensive, you will be charged for the difference.
  • If the cost of the new product is less than £130, you will be charged £8,90 for shipping costs. For other countries, please consult the shipping cost on our Shipping FAQ.

- COULD YOU SCHEDULE A PICKUP FOR ME?

- DO YOUR PRE-PAID LABELS COVER INTERNATIONAL RETURNS?

The returns for UKcustomers, the following conditions are applied:

  • If you have paid shipping cost while placing your order, the return cost for UKresidents is £17,40.
  • If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for residents of countries outside the European Union is £17,40.
  • If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.
  • Customers from other countries enjoy free returns on orders over £240. For orders below that amounts, £23 will be charged.

    If you have any other questions about the returns costs, do not hesitate to contact us.

See all our FAQ sections here