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EASY AND FREE RETURNS

 

EXTENDED CHRISTMAS RETURN POLICY!

Christmas Shop with confidence! All items ordered from 13th November 2019 until 3rd January 2020 are valid for a return until January 15th 2020.

 

You can return FOR FREE your order within 30 days after receiving it (see exceptions below). Your full refund will be processed after receiving the package. Also, the full amount will be returned in the same payment method used.

If you want to return your order you just have to follow these simple steps:

 

1. Complete the return form below or just send us an email to info@iguanasell.comYou will receive a return label in your email inbox to send the product(s) back to us.

RETURN FORM

2. Wrap your product and warranty in a bubble wrap envelope or little box Print the pre-paid return label we have sent you and place it in a visible part of the envelope.

3. Drop your package off at an UPS Shipping Center or schedule a pick up at home or at the office with UPS.

FIND A UPS LOCATION NEAR YOU

SCHEDULE A PICK UP WITH UPS

LET US SCHEDULE THE PICK UP FOR YOU

1. Complete the return form below or just send us an email to info@iguanasell.comYou will receive a return label in your email inbox to send the product(s) back to us.

RETURN FORM

2. Wrap your product and warranty in a bubble wrap envelope or little box Print the pre-paid return label we have sent you and place it in a visible part of the envelope.

3. Drop your package off at an UPS Shipping Center or schedule a pick up at home or at the office with UPS.

FIND A UPS LOCATION NEAR YOU

SCHEDULE A PICK UP WITH UPS

LET US SCHEDULE THE PICK UP FOR YOU

 

The returns for customers residents in the UK, the following conditions are applied:

  • If your order was over 130GBP you can return it for free.
  • If you have paid shipping cost while placing your order, the return cost for customers residents in the UK is 18GBP.
  • If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for customers residents in the UK is 18GBP.
  • If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.
  • Changes and returns of ink and cartridges will not be accepted.

If you want to know the return costs for other countries, please contact us via email.

 

NEED MORE INFORMATION? See our Returns FAQ


FREE CANCELLATION BEFORE ITEM SHIPS

 

If you want to cancel an order before it ships, just write us an email at info@iguanasell.com. If the item has been already shipped, please read our returns information.

KNOW OUR CANCELLATIONS FAQ